Once your order ships, we'll email you a tracking number and a direct link. That's your starting point — here's how to follow it the rest of the way.
How to track it
- Check your inbox for a shipping confirmation email from True Sea Moss
- Click the tracking link — it takes you straight to the carrier's page
- Or head to usps.com , ups.com or https://track.amazon.com/ and enter your tracking number manually
💡 Nothing in your inbox? Check your spam or promotions folder first.
How long does delivery take?
Most orders arrive within 3–9 business days via USPS or UPS. Weather, peak seasons, and busy carrier periods can occasionally add a day or two. → Shipping During Peak Seasons
On a subscription?
Your renewal orders ship the same way, with a tracking email each time. Just a heads-up: we don't send a separate "your next order is coming" notice before each renewal — the shipping confirmation email is your signal that it's on the way.
Tracking not updating?
Totally normal, especially early on. After a label is created, tracking can take 24–48 hours to show movement, and carrier facilities don't always scan in real time.
What to do:
- Wait 24–48 hours and check again
- Still no movement 5 business days after your ship date? Reach out and we'll look into it.
Order says delivered, but it's not there?
That's a different situation — and we've got a guide for it. → My Package Says Delivered But I Didn't Receive It
If your order is just taking longer than expected, here's what to do → Order Not Received — Next Steps
📝 For orders over $100, a signature may be required at delivery — so keep an eye out for the carrier.
Still have questions?
💬 Live Chat: trueseamoss.com
📧 Email: support@trueseamoss.com