Still waiting on your order? We get it — the wait is the worst part. Let's figure out where it is, step by step.
Step 1: Check your tracking
Find your tracking number in your shipping confirmation email and look up the current status on your carrier's site — usps.com, ups.com, or track.amazon.com (Amazon Delivery).
| Status | What it means |
|---|---|
| In Transit | Moving — no action needed |
| Out for Delivery | Arriving today |
| Awaiting Pickup | Held at a carrier location near you — go grab it with your ID |
| Delivery Exception | Carrier hit a snag — check for a notice at your door |
| Delivered (but not in hand) | See our guide below ↓ |
Step 2: Give it a couple more days
If tracking shows your order still moving, allow 2–3 extra business days before reaching out. Carrier delays are common, especially during peak seasons or rough weather. → Shipping During Peak Seasons
Step 3: Check around
Packages sometimes land with a neighbor, at a front desk, or in a shared mail area. A quick look around often solves the mystery.
Step 4: Reach out to us
If your order still hasn't arrived 7 business days past your expected delivery date, we're here to help. Get in touch with your order number and we'll sort it out.
💬 Live Chat: trueseamoss.com
📧 Email: support@trueseamoss.com
📦 Tracking says "Delivered" but it's not there? That's a different situation — here's exactly what to do → My Package Says Delivered But I Didn't Receive It