Payment didn't go through? Don't worry — this is usually a quick fix. Here are the most common reasons and how to sort each one.
Card declined
If your card got declined, don't take it personally — it's usually something small and easy to fix. It's often one of these:
- Billing address mismatch — the billing address at checkout needs to match what your bank has on file. Double-check it.
- Additional security verification — your bank or payment provider may require extra verification before approving a transaction. This is a routine protection step, not a sign anything's wrong with your card.
- Card details — confirm the card number, expiry, and CVV are all correct.
What to try:
- Re-check your billing address matches your bank exactly
- Try the order again
- If it still won't go through, use a different card or payment method
- Contact your bank or card issuer to check whether they're blocking the transaction
PayPal not working
If your PayPal payment doesn't go through, try using your PayPal balance or a linked debit or credit card instead.
Why to try:
- Use your PayPal balance
- Pay with a debit or credit card linked to PayPal
- Make sure your PayPal account is active and has an available funding source
- Check that your billing address in PayPal is up to date
A few general fixes
If you're not sure what's causing it, these often help:
- Try a different payment method
- Try a different browser or device, or clear your browser cache and cookies
- Make sure your card or account has sufficient funds
What about a subscription payment that failed?
If a scheduled subscription charge doesn't go through, no need to panic — we'll automatically retry the payment up to 3 times.
To avoid an interruption, just update your payment details:
- Log in at trueseamoss.com using your email and the login code we send to your email address → how to log in
- Go to Manage Subscriptions and update your card on file → managing your subscription
- Make sure it's current (not expired) and has sufficient funds
If the charge keeps failing after our retries, your subscription may be paused or canceled — so it's worth updating your details promptly to keep your deliveries on track.
Still stuck?
If you've tried the above and your payment still won't go through, reach out and we'll help you complete your order.
💬 Live Chat: trueseamoss.com
📧 Email: support@trueseamoss.com