Getting too much product? Want a different flavor? Need deliveries less often? You're in full control — all of this takes a minute from your account, no need to contact us.
How to log in
There's no password to remember — we use a quick code instead:
- Go to trueseamoss.com and click Log In
- Enter the email from your order confirmation
- We'll send a one-time code to that email — enter it and you're in
Then head to Manage Subscriptions, where you can change everything below.
Change your delivery frequency
- Select the subscription you want to change
- Click Edit → update the frequency or your next shipment date
- Save
You can set any frequency that works for you. Subscriptions start at every 30 days by default, but you can stretch that out (or shorten it) to match your pace and how fast you go through your jars.
Change your flavor
- Select the subscription you want to change
- Update the flavor for your next order
- Save
Fancy switching it up? Go for it — try a new flavor anytime.
Change your next shipment date
Need to push your next order back a bit, or bring it forward? Adjust the next shipment date in the same Manage Subscriptions section.
⚠️ One rule for all changes: make them at least 24 hours before your next scheduled charge, or they'll apply to the order after next.
Ran into an error?
If you hit an error message while updating your subscription:
- Screenshot it or note the exact wording — it helps us pinpoint the issue fast
- Try again in a few minutes — sometimes it's just a temporary glitch
- Still stuck? Reach out with the details and we'll fix it for you
Can't log in?
No problem — try the direct portal at trueseamoss.com/tools/recurring/get-subscription-access, which lets you manage your subscription without a full login.
Still can't get in? Just reach out and tell us what you'd like to change plus the email on your order — we'll handle it.
💡 Looking to pause or cancel instead? See How to Pause or Cancel My Subscription.
Contact us
💬 Live Chat: trueseamoss.com
📧 Email: support@trueseamoss.com