Need a break? Want to stop? You can do both directly from your account — no need to contact us.
⏸️ How to pause
- Go to trueseamoss.com and click Log In
- Enter the email from your order confirmation and click Send login code — you'll get a one-time code by SMS and email
- Enter the code, then go to Manage Subscriptions
- Select the subscription you'd like to pause
- Choose Pause Subscription, pick your pause length
- Confirm
⚠️ Do this at least 24 hours before your next charge. If your next order is tomorrow — pause it today.
🤔 Not sure you want to cancel completely?
Before you go — if it's just a timing or variety thing, you've got gentler options that keep your savings:
- Skip the next shipment — if you've still got plenty, just push the next order back
- Change your delivery frequency — stretch it to every 2 months instead of monthly
- Swap your flavor — fancy a change? Try something new instead of stopping
All of these take a minute in Manage Subscriptions — no need to cancel and re-subscribe later.
❌ How to cancel
- Go to trueseamoss.com and click Log In
- Enter the email from your order confirmation and click Send login code — you'll get a one-time code by SMS and email
- Enter the code, then go to Manage Subscriptions
- Click Cancel Subscription and confirm
⚠️ If you have more than one product in your subscription, each one needs to be canceled separately. Go through all of them to make sure nothing is left active.
⚠️ Cancel at least 24 hours before your next scheduled order to avoid being charged.
✅ Make sure it went through: after canceling, you should get a confirmation email. If you don't see one, your cancellation may not have completed — check again in the portal or reach out to us.
🔑 Can't log in?
Try this link: trueseamoss.com/tools/recurring/get-subscription-access — it gives you direct access to manage your subscriptions without a full login.
Check your details: make sure you're using the same email from your order confirmation. When you request a code, it's sent both by SMS and email — so check your texts and your inbox (including spam).
❓ Quick answers
Can I cancel anytime?
Yes — no contracts, no fees.
What happens to my current order if I cancel?
If it's already been processed, it can't be stopped. Cancellation only affects future orders.
I canceled but was still charged — what do I do?
Go to trueseamoss.com/tools/recurring/get-subscription-access and check if all products are fully canceled. Sometimes one item gets missed. If everything looks canceled and the charge still happened, reach out and we'll sort it immediately.
What do I do with my remaining product?
Unopened jars last up to 1 year — expiration date is on the lid. So there's no rush. In the meantime, it stores beautifully, blends into anything, and honestly makes one of the most thoughtful wellness gifts out there. A jar of sea moss for a friend who's into clean eating? They'll love you for it.
Still need help?
💬 Live Chat: trueseamoss.com — chat icon in the bottom corner
📧 Email: support@trueseamoss.com