Canceled but still getting jars at your door? Let's clear this up — it's almost always one simple thing.
The usual culprit
Each product in your subscription is canceled separately. So if you had two or three flavors going, canceling one doesn't switch off the others. Easy to miss, easy to fix.
How to check and finish the job
- Go to trueseamoss.com/tools/recurring/get-subscription-access
- Complete the quick verification
- Open Manage Subscriptions
- Look for anything still marked active
- Cancel each one and confirm
That's usually all it takes.
⚠️ To stop your next charge, cancellation needs to happen at least 24 hours before your next scheduled order.
💡 Need the full walkthrough? See How to Pause or Cancel My Subscription.
"But I already got charged for one more order…"
If a new order slipped through while a subscription was still active, we can't pull it back once it's in our fulfillment system — it's already on its way. But from that point on, you're fully off: no more charges, no more shipments.
Checked everything and still getting shipments?
Then something's up on our end, and we want to fix it. Reach out and we'll dig into your account right away.
💬 Live Chat: trueseamoss.com
📧 Email: support@trueseamoss.com