Can't log in but need to pause or cancel your subscription? You can still manage everything — no full login required.
Use the direct subscription portal
Go straight to: trueseamoss.com/tools/recurring/get-subscription-access
This link lets you access and manage your subscriptions without logging into your full account. From there you can pause, cancel, change frequency, or swap flavors.
👉 For full step-by-step instructions on pausing or canceling, see How to Pause or Cancel My Subscription.
Can't get in even there?
Try these first:
- Use the same email from your order confirmation
- When you request a login code, it's sent both by SMS and email — check both, including your spam folder
Still stuck? Reach out and we'll help. To find your subscription quickly, share whatever you have:
- The email or order number on your order
- Your full name as it appears on the order
- The shipping address used
⚠️ Remember: to stop your next charge, changes need to be made at least 24 hours before your next scheduled order.
Contact us
💬 Live Chat: trueseamoss.com
📧 Email: support@trueseamoss.com