Can I Change My Shipping Address After Ordering?

Moved recently? Typo in your address? Don't worry — whether we can update it depends on how far along your order is. Here's what to do for each case.

Order hasn't shipped yet?

Good news — reach out right away and we'll update it before it goes out.

💬 Live Chat: trueseamoss.com

📧 Email: support@trueseamoss.com

The sooner you catch it, the better — once an order enters processing, we can't always make changes.

Order already shipped?

Once it's with the carrier, we can't change the address on our end. But in most cases you can redirect it yourself through the carrier:

Via USPS

Go to usps.com/manage/package-intercept.htm
Enter your tracking number
Choose: redirect to a new address, hold at your local post office, or return to sender

⚠️ USPS charges a small fee. Act fast — interception only works before the package reaches its final delivery facility.

Via UPS

Go to ups.com → UPS My Choice
Enter your tracking number
Reroute to a new address, pick a different delivery day, or hold at a nearby UPS Access Point (like a local CVS or UPS Store)

⚠️ You may need a free UPS account. Some reroutes carry a small fee.

Shipped via Amazon Delivery?

Amazon Delivery doesn't offer a self-service redirect like USPS and UPS. If your order is coming via Amazon Delivery and you need to change the address, contact us as soon as possible and we'll do our best to help coordinate with the carrier. The sooner you reach out, the better the chances.

For future subscription deliveries

Update your address directly in your account so all upcoming orders go to the right place:

Log in at trueseamoss.com
Go to Manage Subscriptions
Update your shipping address and save

⚠️ Make the change at least 24 hours before your next order is generated, so it applies in time.

A quick heads-up

Please double-check your address at checkout — apartment number, zip code, the works. We're not able to take responsibility for packages delayed or lost due to an incorrect address, and a returned package can slow things down. → My Order Was Returned to Sender

Still have questions?