It happens more often than you'd think — and the good news is it's an easy fix. Let's get your sea moss back on its way to you.
Why packages get returned
- The address was incomplete or incorrect
- The carrier made several delivery attempts with no one home
- The package was held at the post office and not picked up in time
What to do
Reach out with:
- Your order number
- Your correct, complete shipping address
We'll arrange a reshipment at no extra cost.
💡 We'll also update your profile so future subscription orders go to the right place.
How to avoid it next time
- Double-check your address at checkout — apartment number, zip code, the works
- On a subscription? Keep your address current in Manage Subscriptions
- Moving soon? Update it at least 24 hours before your next scheduled order → Can I Change My Shipping Address?
Contact us
💬 Live Chat: trueseamoss.com
📧 Email: support@trueseamoss.com