Got the wrong flavor, the wrong product, or something you didn't order? We're sorry about the mix-up — let's get the right item to you.
⏰ Please reach out within 48 hours of delivery with photo proof so we can sort it out quickly. Reports made after that window may not be eligible.
What to send us
Reach out with a couple of quick things so we can sort it fast:
- 📧 The email you used at checkout (or your order number)
- 📸 A photo of the item(s) you received
- 📸 A photo of the shipping label on the package
- ✍️ A quick note on what's wrong — what you got vs. what you ordered
Those two photos let our team confirm the mix-up right away, so there's no back-and-forth.
How to reach us
💬 Live Chat: trueseamoss.com
📧 Email: support@trueseamoss.com
📝 Mix-up and replacement requests are handled through live chat or email only — not via social media or voice messages.
What happens next
- Send us the photos and details above
- Our team confirms the error
- We ship out the correct item — usually within 2 business days
- You get a tracking number by email the moment it's on its way
In most cases there's no need to send the wrong item back — we'll let you know if anything's needed on your end.
A couple of quick tips
- Keep the packaging and items until your replacement arrives — just in case we need them for verification
- Hold onto your order confirmation email — it makes everything faster
- Make sure both photos are clear and show the labels
- Reply promptly to any follow-up so we can ship your correct item without delay
Still need help?
💬 Live Chat: trueseamoss.com
📧 Email: support@trueseamoss.com